How does this work?
We sell downloadable service manuals delivered to you after checkout. We do not ship any printed material or discs. Our system will send you an order confirmation email containing a download link within minutes of completing checkout. When you download the manual, it is yours for good.
Where do I download the manual once I’ve paid?
Once we receive a cleared payment, an order confirmation email with the link to download your file will be dispatched to the specified at email address specified at checkout immediately. Look for a link that says “Click here to download” to begin downloading the file.
If you haven’t email from us within 15 minutes of completing checkout please be sure to check your junk/spam folder.
How long do I have to download the manual I purchased?
You have up to 90 days to download the manual with a limited number of download attempts. Please be sure to save the download to your computer in that time. We recommend keeping a backup on a USB flash drive. If you have trouble downloading a manual, please contact us.
What do I need to view a manual purchased from MyBikeManual.com?
All manuals are in PDF format. We recommend Adobe Reader or Foxit Reader (both free) as a PDF viewer. Some manuals containing multiple PDF files are packaged in a zip archive that needs to be unzipped (extracted) to your computer. Once unzipped to your computer, you will find one or more PDF files.
How do I open a zip file?
Some manuals contain multiple files compressed into a zip archive to save space. Once downloaded, the zip file will need to be extracted (unzipped) before you can view the contents. Instructions can be found below.
Do you offer refunds?
Due to the digital nature of the products we sell, all sales are final. There is no way to return a digital download or verify it has been deleted. If you purchased the incorrect manual by mistake, please contact us before attempting to download the file. All download attempts and IP addresses are logged.
Which payment methods do you accept? Is your website safe?
We accept secure credit/debit card and PayPal payments. Our website uses SSL encryption technology to safely transmit your payment data to our payment processor. You can rest assured that none of your sensitive payment information is stored on our systems. We also routinely scan our files for viruses.